Privacy & Refund Policy

Last updated: June 1, 2026

1. Information We Collect

When you make a booking at Suncity Clubhouse, we may collect the following information:

• Full name and contact number of the person making the booking.
• Flat or house number within the Suncity township for verification purposes.
• Date, time, and facility selection details related to your booking.
• Payment transaction screenshots or references uploaded during the booking process.

2. How We Use Your Information

Your information is used exclusively to:

• Process and confirm your facility bookings.
• Verify payment and communicate booking status via WhatsApp or phone.
• Manage facility availability and prevent scheduling conflicts.
• Improve our services and user experience on this platform.

3. Data Sharing

We do not sell, trade, or share your personal information with any third party. Your data is only accessible to the Suncity Clubhouse management team and authorized administrators of the Mahavir Group.

4. Data Retention

Booking records and associated personal data are retained for a period of 12 months from the date of the booking for record-keeping and dispute resolution purposes. After this period, data may be anonymized or deleted at our discretion.

5. Security

We employ industry-standard security measures to protect your data. All communications between your browser and our servers are encrypted using SSL/TLS. Access to personal data is restricted to authorized personnel only.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, please contact us via the WhatsApp number listed on our website or reach out to the clubhouse management office.

Last updated: June 1, 2026

1. Booking Confirmation

All bookings are considered confirmed only after the uploaded payment proof (UPI screenshot or transaction reference) has been verified by the clubhouse management team. You will receive a confirmation notification via WhatsApp once your booking is approved.

2. Cancellation by the User

• More than 48 hours before the event: Full refund of the booking amount (minus any applicable processing fees).
• 24–48 hours before the event: 50% refund of the booking amount.
• Less than 24 hours before the event: No refund will be issued.

To cancel a booking, please contact the clubhouse management via WhatsApp or visit the management office in person.

3. Cancellation by Management

In rare circumstances (such as maintenance, natural events, or emergencies), the clubhouse management reserves the right to cancel a confirmed booking. In such cases, a full refund will be issued, and you will be notified as early as possible.

4. Refund Processing

Approved refunds will be processed within 7–10 business days from the date of cancellation approval. Refunds will be credited to the same payment method used for the original booking (UPI, bank transfer, etc.).

5. Rescheduling

Rescheduling is permitted free of charge if requested more than 48 hours before the original booking date, subject to availability. Rescheduling requests within 48 hours of the event will be treated as a cancellation and a new booking.

6. Disputes

For any disputes regarding bookings, payments, or refunds, please contact the Suncity Clubhouse management team. All disputes will be resolved in accordance with the laws of India, with jurisdiction in the courts of Raipur, Chhattisgarh.