Refund & Cancellation Policy

Last updated: June 1, 2026

1. Booking Confirmation

All bookings are considered confirmed only after the uploaded payment proof (UPI screenshot or transaction reference) has been verified by the clubhouse management team. You will receive a confirmation notification via WhatsApp once your booking is approved.

2. Cancellation by the User

• More than 48 hours before the event: Full refund of the booking amount (minus any applicable processing fees).
• 24–48 hours before the event: 50% refund of the booking amount.
• Less than 24 hours before the event: No refund will be issued.

To cancel a booking, please contact the clubhouse management via WhatsApp or visit the management office in person.

3. Cancellation by Management

In rare circumstances (such as maintenance, natural events, or emergencies), the clubhouse management reserves the right to cancel a confirmed booking. In such cases, a full refund will be issued, and you will be notified as early as possible.

4. Refund Processing

Approved refunds will be processed within 7–10 business days from the date of cancellation approval. Refunds will be credited to the same payment method used for the original booking (UPI, bank transfer, etc.).

5. Rescheduling

Rescheduling is permitted free of charge if requested more than 48 hours before the original booking date, subject to availability. Rescheduling requests within 48 hours of the event will be treated as a cancellation and a new booking.

6. Disputes

For any disputes regarding bookings, payments, or refunds, please contact the Suncity Clubhouse management team. All disputes will be resolved in accordance with the laws of India, with jurisdiction in the courts of Raipur, Chhattisgarh.